Delivery & Returns

Do you ship worldwide?

We ship within the UK, to the Channel Islands and Isle of Man, to countries within the EU, and to the USA and Canada.

Taxes: All prices shown on the website include UK VAT (20%), however if your shipping address is outside of the UK then we will remove that VAT at checkout so that you will pay an ex-VAT price.

Please note that for countries outside of the UK you will be liable to pay any local taxes, duties, and in some cases a handling fee, when your product is delivered.

We are looking to expand our international delivery options so please email us at info@notwopeople.co.uk and let us know where you would like us to ship to next.

How much does delivery cost?

Delivery costs £4.99 for delivery within the UK, £9.99 within the EU and £12.99 to the US and Canada.

Free delivery on all orders over £200.

How long will it take for my order to be delivered?

Every order is reviewed by our tailors and then hand cut and sewn to exactly match your measurements. You will receive your order within 3-4 weeks of your order date. We take great pride in the quality of workmanship that goes into making your shirt and want you to be delighted with your order.

Can I return my order?

Over 90% of our customers get a perfect fit with their first shirt, but if you need any adjustments then we want to take the time to get you a fit that you love. So if you don't completely love how your first shirt fits then get in touch and we will offer you a complimentary alteration or remake. Click for details for our perfect fit guarantee

As we are making custom products one at a time based on your measurements, we are unfortunately unable to offer refunds other than on your first order. Any shirts that do get returned (e.g. for first shirt remakes) go to charity as they cannot be resold. This means we cannot do an unlimited return or exchange programme.

However if you believe that there has been a mistake on our part then do please get in touch at info@notwopeople.co.uk.

Every shirt is one of one

Shirts designed with mathematical precision to fit you and only you.